Return & Refund Policy

Thank you for shopping at Blue Charm Beacons. We want to ensure you have a smooth experience with our hardware.Please read our policy below regarding returns, refunds, and exchanges.

1. Return Eligibility Window

  • 30-Day Limit: Return requests must be submitted within 30 days of your original order date.
  • Defective Hardware: Items eligible for a full refund or replacement include beacons not broadcasting properly or gateways not scanning properly.
  • Non-Defective Returns: Returns of fully functional products are accepted within the 30-day window, subject to a 30% restocking fee.
  • Exclusions:

    • Physical damage, dropping, misuse, liquid damage, or misconfiguration by the user is not eligible for return or refund.
    • International Orders: Returns are not permitted on international orders under any circumstances due to customs, import duties, and transit complexity.

2. Required Troubleshooting & Return Authorization (RA)

Before sending hardware back, our team must attempt to verify or troubleshoot the issue:

  1. Submit a Request: Contact us via our Contact Form with your name, order number, and a brief description of the issue.
  2. Troubleshooting: Many issues are easily resolved with a quick adjustment in your smartphone settings or configuration app. We are happy to walk you through it!
  3. Receive RA Number: If troubleshooting does not resolve the issue, our support team will issue a Return Authorization (RA) number along with shipping instructions. Packages received without an RA number may experience processing delays.

3. Return Shipping & Inspection

  • Shipping Method: Returns must be shipped via a trackable carrier (USPS, UPS, FedEx, etc.) to our office address.
  • Shipping Costs: Customers are responsible for return shipping costs. Original shipping fees are non-refundable for non-defective returns.
  • Package Labeling: Clearly write your RA Number on the outside of the box, and include a copy of your invoice or packing list inside.
  • Testing & Inspection: Upon receipt, our technicians test returned items. If an item returned as “defective” is found to be operating properly, it will be processed as a non-defective return (subject to the 30% restocking fee and return shipping costs).

4. Refund & Exchange Processing

  • Processing Time: Returns are inspected and processed within 3 business days of arrival at our facility.
  • Refund Timeline: Once approved, your refund (less any applicable restocking fees or original shipping) will be credited to your original payment method within 10–14 business days, depending on your issuing bank.
  • Exchanges: If you request an exchange, any price difference will be applied or credited upon processing your return shipment.