Customers are eligible to return their purchases within 30 days of the original order date if the beacon is not broadcasting properly or the gateway is not scanning properly. Damages caused by dropping or otherwise misusing/mishandling/misconfiguring our beacons are not eligible for return/refund. (Please note that returns are not allowed on international orders for any reason.)
Please contact us via our contact form and don’t forget to include your name, order number, and let us know about any issue that you may be having with the beacon. Of course, we would be happy to troubleshoot any issues with you. Many times, a simple adjustment to your smartphone is all it takes to resolve any problems.
If, after troubleshooting, our team determines that the beacon or gateway in question is not operating properly, we will issue you a Return Authorization number, and provide you with instructions to proceed with your return.
Send your returns to our office directly via UPS, USPS, FedEx, etc. Your return will be processed within 3 business days of our receipt of goods. Please note that you will be responsible for the return shipping cost. Please mark the Return Authorization number clearly on the outside of the package as well as inside the package on a copy of the original packing list or invoice.
Beacons with packaging that has been opened will be charged a 20% restocking fee as we will need to individually reconfigure each of these beacons. All gateways will be charged a 20% restocking fee for the same reason.
Your refund, less any applicable restocking fee, will be credited back to the credit card account or PayPal account, depending on which method of payment was used, within 10 ~ 14 business days after the product is received at our warehouse and your return is approved by our staff. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.